Customer Support Specialist (remote)
Who we are. Amazing apps is about creating mobile applications that improve the Health of Millions of People around the world. We are proud of the fact that we are located in Ukraine and we are successfully building a global IT-Product company.
We are always looking to expand our team with people who share the same passion for delivering the best results and for resting together after the effective performance. Are you ready?
What You’ll Do:
• Handle and resolve requests from users via emails, Play Market and App Store consoles
• Contribute to the improvement of users’ experience
• Conduct customer satisfaction surveys & interviews
• Share customer feedback with the team
• Knowledge of English at the level of Upper-Intermediate
• Great communication & interpersonal skills
• Sharp analytical & research skills
• Customer-oriented and responsible attitude
• Ability to prioritize tasks
Will be a plus:
• Fluent 2nd language
• Experience with Zendesk, Jira or another customer service software
• Experience in similar position
What we offer:
• Comfortable working conditions: full-time remote collaboration, you can work in any convenient place for you with Internet access
• Fair compensation that allows employees to focus on project development and their own professional growth
• Highly professional team with all possible growth and development: all important decisions are made by communication and your opinion will always be conditional
We believe that work can be a pleasure, so we are waiting for someone who shares our views.
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Stage 1. Test task
Stage 2. Interview with recruiter and Customer Support Manager
Stage 3. Final interview with core team (Product Manager, Head of Talent Acquisition Team)
If you found yourself in these lines — we are looking forward to your CV.