Refund Operations Manager

We are looking for an experienced  Refund Operations Manager (Chargeback Manager) who is inspired by what they do and ready to drive a team working on the development of the world’s #1 applications in the Health & Fitness  and other categories. The products we create provide benefits to people all over the world, helping them take care of their emotional and physical health.

 

 About us:

  • We create our own products. Our apps are leaders in the Health & Fitness category around the world. Our goal is for all the projects we work on to become leaders
  • We are actively growing, developing our product, and exploring new niches. With us you have an opportunity to work on products that have already conquered the market, and to take part in the development of new projects
  • With us you can implement your own ideas without having to deal with micromanagement or bureaucracy. Explore different options deeper, listen to your colleagues, argue, and make decisions

 

Challenges you'll meet:

  • In this role you will be a subject matter expert in the field of disputes. You will be a key point of contact and escalation within the other departments
  • You will tightly work cross-functionally with our Product, Analytics, Financial and Legal teams as well as with third-party payments processors. 
  • Within managing all aspects of the dispute resolution management process, you will have a great possibility to ensure regulatory compliance, minimize Company losses and implement process improvements.

 

In this role, you can expect to:

  • Perform in-depth analysis of disputes; identifies the source and key drivers of the issue and decides the appropriate actions to resolve the issue and coordination of several internal departments
  • Create a dispute reporting framework for required Company`s products
  • Analyse dispute rates regarding potential optimization in order to make recommendations for actions in regard to these issues
  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring, and reporting risks in regards to dispute rates

 

About you:

  • 2+ years experience working on the role of Dispute Operations Manager or similar
  • The ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner
  • A passion for identifying problems and finding the best possible solution. Automation and optimization are two of your greatest strengths
  • Analytical and Problem-solving Abilities and Drive for Results goals
  • A strong desire to work for a fast-paced, high-growth organization

 

For your success we offer:

  • Comfortable working conditions: an office with all the modern conveniences
  • Friendly team that is always ready to support and help
  • Flexible working hours with ability to work remotely several days a month
  • Fair compensation that allows employees to focus on project development and their own professional growth
  • Career prospects: you will grow with the company. We conduct performance reviews every six months. Weekly checkpoints with your manager will help you keep track of your goals and progress
  • Health insurance from the first work month
  • Paid sick leaves
  • Individual budget on external training and courses, meetups and seminars
  • Online and offline corporate library
  • Individual online English lessons
  • Team of skilled professionals that share knowledge and support each other

 

Check out some of our products:

Yoga Go — bit.ly/appleYogaGo / bit.ly/androidYogaGo

Muscle Booster — bit.ly/appleMB / bit.ly/androidMBapp

 

Recruitment flow:

️ Intro call  ----> ️ Interview  ----> ️ Test task ----> ️ Final interview

 

In our team, you'll find an opportunity to develop and implement your ideas, as well as to make the world a better place.